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Candidate must be a friendly, caring, goal and team oriented individual that is self-motivated and able to provide exceptional customer service with a smile.  Exceptional math and grammar skills required. - Verify insurance benefits daily - Accurately enter insurance benefits into Practice Management Software - Accurately estimate co-pays to collect at the time of service, taking into account insurance plan maximums and exclusions - Calculate end of day totals and reconciliation with no exceptions - Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively - Document basic insurance information in the patient’s file for quick reference - Process and submit insurance claims daily - Monitor and follow-up on outstanding claims - Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment - Solidify the financial agreement with the patient, such as payment amount and schedule - Follow through with correspondence regarding collection when unable to contact the patient on the telephone - Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable - Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment - Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage - Handle all inquiries concerning insurance daily - Answer phones and schedule appointments as necessary - Help contact patients to fill open hygiene and doctor time in schedule - Perform patient checkouts and collect correct co-pays - Comfortable multi-tasking and working in a fast paced environment