Insurance Coordinator

Ellis Family Dentistry is a family-run dental practice operating in Hopewell, VA since 1978.  We are a growth-oriented practice focused on a balance of state-of-the-art technology and old-fashioned, friendly service.  We value our team like family and help each individual reach their professional potential. We believe that great service starts with a great team. Our dentists and dental professionals are dedicated to providing exceptional and caring service. Check us out on Google, Facebook, and at www.EllisSmiles.com. 

Serious Applicants Only. Candidate must be a friendly, caring, goal and team oriented individual that is self-motivated and able to provide exceptional customer service with a smile.  Exceptional math and grammar skills required.

• Accurately enter payments from insurance companies with appropriate in-network write-offs assigned to correct provider
• Understanding of Primary and Secondary Coordination of Benefits
• Calculate end of day totals and reconciliation with no exceptions
• Growth potential in more complex financial management over time
• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patient’s file for quick reference
• Help verify insurance benefits daily
• Accurately enter insurance benefits into Practice Management Software
• Process and submit insurance claims daily
• Monitor and follow-up on outstanding claims
• Accurately estimate co-pays to collect at the time of service, taking into account insurance plan maximums and exclusions
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Prepare and send uncollected accounts to collections with managers approval and follow through as needed
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily
• Answer phones and schedule appointments as necessary
• Perform patient checkouts and collect correct co-pays
• Eventually be in charge of Accounts Receivable tracking and management

• Minimum of 1-2 years experience and knowledge of dental insurances.
• Experience with Practiceworks is a plus
• Proficient math skills
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.